Last Updated: November 26, 2025
1. Introduction
The following privacy policy (“Privacy Policy”) describes how we collect and use information about you when you visit websites owned and/or operated by Sparkle Cleaning Group (collectively, “we,” “us” or “our”), including https://www.sparklecleaning.group, and interact with any associated features, content, booking systems, or when you otherwise interact with us (collectively, the “Services”).
For the purposes of applicable data protection law, Sparkle Cleaning Group is the data controller in respect of the personal data processed in connection with the Services and is established in the United States with a headquarters in Marlborough, Massachusetts.
Please read this policy so that you understand your rights in relation to your personal data and how we will collect, use, and disclose (“Process”) your personal data. If you do not agree to the processing of information described in this privacy policy, do not use the Services.
2. What Information Do We Collect?
2.1 Technical Usage Information
We collect certain technical information from you including cookies and beacons (see Section 4 below) when you use our Services. This consists of usage data, your internet service provider, browser type, operating system, device type, IP address, and pages viewed.
2.2 Information You Give Us
We collect personal data from you when you submit it or otherwise provide it to us, such as when you email us, fill out a contact form, request a quote, or book a cleaning service.
- Contact Information: Name, email address, phone number.
- Service Information: Physical address of the property to be cleaned, gate codes or access instructions, and specific cleaning preferences.
- Payment Information: If you book or pay online, payment data is processed directly by our secure third-party payment processors (e.g., Square or Jobber). We do not store full credit card numbers on our own servers.
3. How Do We Use Your Information?
We process your personal data in order to perform our contract with you (or to provide the Services you requested), such as:
- Providing quotes and scheduling cleaning services via our booking platforms.
- Sending appointment reminders and service confirmations.
- Processing payments for completed services.
As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of the Services, we will use your information to:
- Respond to your requests and inquiries.
- Provide customer support.
- Improve our website and service offerings.
- Ensure the safety of our cleaning teams and customers.
- Comply with legal and regulatory obligations.
4. Cookies and Related Technologies
4.1 What are Cookies?
We and our third-party partners may deploy cookies and related tracking technologies when you use our Services. These technologies help us analyze web traffic and remember your preferences.
4.2 Do Not Track Signals
Your browser settings may allow you to transmit a “do not track” signal when you visit various websites. Like many websites, our services are not designed to respond to “do not track” signals.
5. Do We Disclose Any Information?
We do not sell, rent, or lease your personal data to third parties. We share your personal data with third parties only as follows:
- Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, or serving our users. This includes Jobber (for scheduling, quoting, and client management), HubSpot (for customer relationship management), Mailchimp (for email newsletters and updates), and Square (for payments). These parties are obligated to keep this information confidential.
- Legal Compliance: We will share your information with law enforcement or public authorities if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to protect the rights, property, or safety of Sparkle Cleaning Group, our users, or the public.
- Business Transfers: We will disclose your personal data to third parties in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer.
6. How Do We Protect Your Information?
We maintain commercially reasonable standards of security and confidentiality. However, the internet and communications cannot be guaranteed to be 100% secure. As such, we cannot guarantee the security of our Services, and any information you transmit to us you do at your own risk.
7. Individual Rights (U.S. Residents)
Depending on where you live, you may have rights regarding your data, including:
- Right to Know: You may request information about our collection and use of your personal data.
- Right to Delete: You may request that we delete personal data we maintain about you, subject to certain exceptions (e.g., tax records for completed services).
- Right to Correct: You may request that we correct inaccurate personal data.
To exercise any of these rights, please contact us at legal@sparklecleaning.group. We will not discriminate against you for exercising any of these rights.
8. Third Party Links
Our Services may contain links to third parties (such as our booking partners). We do not control these third parties or their policies. You should review their privacy policies before use.
9. Children’s Privacy
We do not knowingly collect personal data from children under the age of 18. Our services are intended for adults who are legally able to sign a service contract.
10. Changes to Our Privacy Policy
We reserve the right to change this privacy policy at any time. We will update the date listed at the top of this privacy policy. We encourage you to periodically review this page.
11. Contacting Us
If you have a question about this privacy policy, please contact us at:
Sparkle Cleaning Group
Headquarters
Marlborough, MA 01752
Email: legal@sparklecleaning.group
Phone: 617-575-9570