Last Updated: December 4, 2025
Prior to booking a cleaning appointment, clients are required to book an estimate appointment. We offer varying ways of receiving an estimate and depending on the method of your estimate appointment, you may receive your final price at the conclusion of your estimate appointment or on the day of cleaning.
Estimate appointments are free and there are no commitments when booking an estimate appointment. There are no fees or penalties when cancelling an estimate appointment.
Certain commercial and specialty services require in-person estimates due to complexities of properties or project that may require such service. This includes: Commercial Clean (Large-Scale), Event Clean (Commercial), Hospitality Clean, Restaurant Clean, House Painting, Home Rehab, and Interior Design.
Please note that Sparkle Cleaning Group does not guarantee the quotes and/or estimated prices you received and may be subject to change. We price our service based on many factors.
We provide estimated costs for our services to give you an idea, or a range, for the price you can expect to pay upon completion of your cleaning appointment. Our quotes and estimated prices are generally accurate. No service will be performed until the final price has been agreed upon either through an in-person estimate appointment or in the beginning of your scheduled service if your given quote was determined via methods other than an in-person estimate appointment.
Only estimates and quotes received directly through Sparkle Cleaning Group will be considered, otherwise a new estimated price will be determined for you.
Services offered by Sparkle Cleaning Group are individually priced per client. There many factors to be considered when determining the best price for your cleaning service. And, many of those factors can vary between clients and warrant a varied price model. Our price model is based on many elements and components.
All factors are considered in calculating your best price. The final price for our services will be provided to you prior to your cleaning. All cleanings are reasonably priced and we work with many budgets.
We offer customizable options for our clients to add onto their cleaning appointments. The prices for add-ons have a varied pricing model similar to how we price our services. These prices will be provided to you in addition to your final price for the main service. Pricing for certain add-ons that require an estimate (e.g. Basement, Garage, Attic, etc.) will be provided upon completion of your in-person estimate appointment or on the day of your cleaning appointment if your estimate appointment was completed through other means.
Sparkle Cleaning Group offers bulk pricing for our services with a minimum of 10 houses to qualify for bulk prices.
New clients may book their first cleaning appointments upon completion of an estimate appointment. Existing clients may schedule their cleanings whenever they may choose to. Sparkle Cleaning Group will review all booking requests and clients will receive a notification if your cleaning appointment was confirmed. Please note that only confirmed appointments will be booked and scheduled for service. Clients are unable to book with specific cleaning teams. We will delegate the best cleaning team for your property.
Only appointments booked through Sparkle Cleaning Group via Square and Thumbtack will be honored and scheduled. Appointment availability may be limited due to demand, location, or hours of operation. Clients living in communities may be scheduled on the same days, which may result in limited availability. Sparkle Cleaning Group does its best to try to work with and accommodate clients on scheduling restrictions.
Prior to booking a cleaning, we generally require an estimate appointment. These are free and carry no obligation.
Recurring clients are automatically scheduled on their preferred day/date and frequency. Clients may book multiple service appointments. Subject to availability and booking confirmation.
Clients are given a full 24 hours to cancel a cleaning appointment without any fees or penalties. Our clients are automatically enrolled in reminders regarding their upcoming and future appointments. Clients have 48 hours to view and modify their appointments.
We require a 24 hour notice to cancel or reschedule a cleaning appointment without penalty.
We operate based on our schedule. Any unforeseen and late notice cancellations disrupt the flow of our operations and the schedule of our cleaners. Cancelling 24 hours in advance allows us to fill the gap between our schedules.
We offer special pricing for our recurring clients. To maintain this status and your preferred rate, itʼs important to keep a consistent schedule. A recurring client must complete at least one cleaning within 30 days of their last appointment.
We offer a grace period to help you keep your recurring rate if you need to reschedule outside your required timeframe or if a service is cancelled.
If an appointment is not scheduled and completed within these guidelines, a $50 restoration fee will be added to your next cleaning. This fee covers the extra time and detail needed to bring your home back to recurring maintenance standards.
Certain services and add-ons may not be available during certain periods of the year.
All Residential services are available year round. During holiday and busy periods of the year, recurring clients are given priority to booking appointments.
Recurring Clean requires an initial Deep Clean appointment to bring the property to our standards. All subsequent appointments will be Recurring Clean.
We require homes have utilities turned on during service. For Move-Out Clean, homes must have little to no furniture and decorations, and rid moving boxes and items. For Move-In Clean, homes may have a limited number of furnitures, decorations, etc.
Also known as One-Time Clean, this service does not focus on the details like Deep Clean would. Instead, this service is aimed to maintain the overall cleanliness of your home.
Clients must put away non-disposable items (gifts, reusable decor, etc.). Furniture deep cleaning is not included, meaning surface level dust stains may be removed, but deeper and wet stains will not be removed. This requires special equiment.
Commercial services may not be available during certain periods of the year. Specialized services require coordination between Sparkle Cleaning Group and the Entity.
Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges.
We require properties to have utilities turned on. Any work deemed outside of our reasonable discretion will not performed. Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges.
We require that any guests or tenants not be present during cleaning service. Any work deemed outside of our reasonable discretion will not performed. Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges.
We ask that any guests or tenants not be present during cleaning service. Any work deemed outside of our reasonable discretion will not performed. Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges.
This is a specialized service that may not be available at all times. We ask that any guests, clients, or tenants not be present during cleaning service. Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges. Any work deemed outside of our reasonable discretion will not performed.
This is a specialized service that may not be available at all times. We ask that any guests, clients, or tenants not be present during cleaning service. Sparkle Cleaning Group and the Commercial/Business entity must agree on a Scope of Work to cover the necessary requirements for their service. Any work outside of Scope of Work will not be done, or, if requested, will be adding a Custom Request add-on to their service and will incur extra charges. Any work deemed outside of our reasonable discretion will not performed.
This service is available during Spring and Summer seasons of the year.
Power Wash is a service offered in partnership with RIID Homes, LLC. operating under the branding Sparkle Power Wash.
Water pressure usage will vary depending on surface areas being cleaned. Our crew members will use the best and safest water pressure to use to clean the surface free of grime and stains.
Water is supplied from the water source of your home. We cannot tap into city-owned water sources, including but not limited to hydrants, public taps, and public water supply. Our high-efficiency machines ensures only the optimal amount of water is used during service.
RIID Homes is a home improvement solutions provider. Providing high-quality interior designing and home renovations, RIID Homes is leading in design and craftmanship. RIID Homes, LLC. (pending registration) is a sister company of Sparkle Cleaning Group.
RDC Painting, Inc. is an established house painting company providing interior and exterior painting solutions. Our team of trained and experienced painters know how to deliver high quality results. Even coverage. Smooth and opaque colors. RDC Painting is always ready to transform your space. RDC Painting, Inc. is a sister company of Sparkle Cleaning Group.
RIID Homes and RDC Painting, Inc., operating jointly, are both sister companies of Sparkle Cleaning Group.
Service offered by RDC Painting, Inc. through Sparkle Cleaning Group. Materials and labor are included in the price of the service.
Service offered by RIID Homes, LLC. through Sparkle Cleaning Group. Clients are required to set a budget and provide capital for the interior design process. Labor only included in the price of the service.
Service offered by RIID Homes, LLC. through Sparkle Cleaning Group. Materials and labor are included in the price of the service.
Subject to reachability. Interior included in the price of the service. Depending on the reach of the position of the windows, Sparkle Cleaning Group does not guarantee the ability to clean to any or all windows considering the tools available at our disposal.
External window cleaning is only available when the weather permits our cleaners to clean. If the weather falls below 50 degrees fahrenheit, we cannot clean the external windows.
This add-on requires an estimate appointment and can be done on or before your appointment date.
This add-on requires an estimate appointment and can be done on or before your appointment date.
This add-on requires an estimate appointment and can be done on or before your appointment date.
Exterior side of ovens are included in the price of your cleaning service.
Exterior side of refrigerators are included in the price of your cleaning service.
Washing and drying available as laundry service. Laundry detergents, fabric softeners, scents, dryer sheets, and other applicable laundry materials are provided by clients. We do not carry materials for wash or dry laundry service within our supply. Sparkle Cleaning Group does not assume responsibility for damages to your laundry. We advise and ask our clients to organize and separate their laundry to ensure fabric materials are washed and not mixed with incompatible garments. We advise clients to make note of delicates and organize laundry by color to avoid staining. Sparkle Cleaning Group is not responsible for shrinkage or other cosmetic changes to your garments. Your laundry service experience is dependent on your instructions and preparations.
If you request for your clothes to not be dried, you must provide the space and support for hang-drying. We recommend you dry your clothes and avoid including garments that cannot be dried. Hang-drying will incurr an added fee (no surcharges added hang-dry request for a maximum of 3 items).
Available for clients with in-unit washer and dryer machines only. Sparkle Cleaning Group is only able to perform laundry service in units with washer and dryers. Apartment complexes and communities with communal laundry units are not available for this add-on.
We ask you to remove all clothing pieces that cannot be folded or wrinkled.
Available for clients with clothing iron or steamer only. Sparkle Cleaning Group does not carry additional equipment outside performing cleaning services. We request that clients provide the equipment necessary to iron or steam clothing.
We do not reduce or declutter closets. We only sort, fold, and organize.
Custom Requests must be made prior to the appointment in order to provide the proper accomodations for the request. Improperly timed requests may be denied and not fulfilled due to time, material, or tool constraints, thus planning is required to use this add-on.
For the safety, health, and well-being of our teams, we have restrictions and limits to the work performed by our cleaners.
Sparkle Cleaning Group does its best to adhere to service durations for your convenience, however we may finish earlier or later than expected depending on circumstances.
Our cleaners try their best to complete cleaning appointments in a timely manner. Depending prior cleaning appointments, distance, traffic, and weather conditions, we may arrive later than your scheduled appointment time. If we have not arrived at the location within 30 minutes of the start of your scheduled cleaning, your cancellation fee may be waived. In addition, Sparkle Cleaning Group may arrive earlier than scheduled if our schedules allows it.
Payment is due upon completion of the service unless prior arrangements have been made. We accept major credit cards, debit cards, and electronic payments.
Payments are coordinated via invoicing. Commercial and specialized services may be subject to security deposits depending on the scope of work and project. We do not collect security deposits for Residential services.
Subject to availability of Square platform for debit and credit card processing. Sparkle Cleaning Group reserves the right to deny or accept any method of payments. Cash and cheque (or check) payments may be denied under certain circumstances. Available payment methods: cash, cheque, debit card, credit card, P2P platforms (Zelle, Venmo, Cash App, and Apple Cash), and Apple Pay. Card processing fees may apply.
We do not collect security deposits for Residential services. Commercial and specialized services may be subject to security deposits depending on the scope of work and project. Your security deposit will go towards the price of the service.
Our company values client trust and rewards those who introduce new customers to our services. This policy outlines the requirements for receiving referral points and rewards.
To properly claim and submit a referral reward, clients must adhere to the following methods:
The most reliable way to receive credit is through our online system:
We recognize that referrals often happen organically. Word-of-mouth referrals may also be accepted under the following conditions:
Promotions listed on homepage subject to the following terms:
All offers and promotions are subject to availability. Cannot be combined with any other offers, discounts, or rewards. Offer is valid only for the stated service and dates. Promotions are non-transferable and hold no cash value. The company reserves the right to modify or terminate any promotion at any time without notice. Other restrictions may apply.
Clients must inform us in writing prior to the service appointment of any known severe allergies, asthma, or sensitivities (client, household members, or pets) that require the exclusion of specific chemicals, fragrances, or products (e.g., bleach, pine scents, or specific essential oils).
Client-Provided Products: If a client has severe allergies or sensitivities, they may request that our team exclusively use cleaning products provided by the client.
Limitation: The client assumes responsibility for the efficacy and safety of client-provided products. If a client-provided product is deemed unsafe (e.g., highly corrosive) or lacks clear labeling, our team reserves the right to decline its use.
This information will be clearly communicated to the cleaning team assigned to the client's home to ensure adherence to product restrictions.
Equipment Protocol: We make reasonable efforts to minimize cross-contamination by using clean microfiber cloths, fresh mop heads, and routinely cleaning vacuum filters.
Fragrance Limitation: While we use professional-grade cleaning solutions, we are generally unable to guarantee a 100% fragrance-free environment due to residual odors present in company equipment or the inherent scent of certain cleaning agents.
While we strive to follow all client instructions, our company cannot guarantee the complete absence of any specific allergen (e.g., gluten, nuts, specific fragrances) as these may have been previously introduced by the client, household items, or prior service visits.
Medical Advice: Our staff are not medically trained to assess or treat allergic reactions. In case of a severe reaction, the client must seek immediate medical attention. Our policy is not a substitute for professional medical care or advice.
Our selection of products is continually reviewed and may change based on industry advancements, performance results, and product availability.
This policy governs our specialized "Eco-Cleaning" service, which requires the use of environmentally friendly products provided exclusively by the client.
This service is specifically for clients who require the use of non-toxic, eco-certified, or natural cleaning agents to minimize environmental impact and reduce household chemical exposure.
For the Eco-Cleaning service, the client is MANDATORY REQUIRED to supply all necessary cleaning solutions, including general-purpose cleaner, glass cleaner, bathroom cleaner, and floor cleaner.
We will supply all necessary non-chemical equipment, including microfiber cloths, mop heads, vacuum cleaners, and protective gear.
The client must ensure that all required eco-friendly products are available and in sufficient quantity for the entire duration of the service. If products run out, the cleaning team will be unable to complete the service areas requiring that specific product.
All client-provided products must be stored in their original containers with clear, legible labels detailing the contents.
Our cleaning team is trained in safety protocols. We reserve the right to decline the use of any client-provided product that our team deems unsafe, potentially harmful (e.g., undiluted essential oils or highly abrasive homemade mixes), or lacking adequate safety labeling.
The client understands and accepts that the effectiveness and performance of the cleaning are directly reliant upon the quality and suitability of the products provided by the client. Our company is not responsible for sub-par results caused by ineffective client-supplied products.
Since we are not using our standard, professionally vetted chemical inventory, the company waives all liability for:
Our team will only use the client-provided products for cleaning tasks. They will not mix them with any company-standard chemicals.
This specialized Eco-Cleaning service may be subject to different scheduling availability and pricing than our standard cleaning packages due to the necessity of checking and adapting to client-provided materials.
Eco-friendly cleaning products may be purchased by us upon request, but will incurr an added fee.
This policy outlines the guidelines regarding pets and other animals present on the client's property during service appointments, ensuring the safety and comfort of our cleaning team and the well-being of the animals.
Clients must notify our company in advance if they have any pets (dogs, cats, birds, reptiles, etc.) that will be present during the service appointment.
Aggressive Animals: Clients must specifically inform us if any pet has a history of aggression, anxiety, excessive barking, or territorial behavior toward unfamiliar people.
For the safety of our cleaning team and your pets, all animals must be properly secured or confined to an area of the home (e.g., crated, placed in a closed, separate room, or secured in a yard) where they will not interfere with the cleaning process or pose a potential risk to the cleaners.
Unsecured Pets: If our team arrives and pets are found roaming unsecured or are deemed aggressive, the team leader has the right to refuse or halt service immediately. The client will be charged a cancellation fee or the full service price, as applicable, due to the inability to safely perform the service.
Exotic/Dangerous Animals: We reserve the right to refuse service if any animal present is considered exotic or potentially dangerous (e.g., venomous reptiles, certain dog breeds not properly secured) and poses an undue risk to our employees.
Our services do not include the cleanup or removal of animal waste or excessive pet messes (e.g., litter boxes, cages, solid or liquid bodily fluids, or large amounts of hair/dander piles outside of normal vacuuming). This is considered a biohazard exclusion (refer to the Safety Limitations Policy).
We will clean surrounding areas, but we will not clean inside crates, kennels, or enclosed habitats.
While our team is trained to be careful when opening and closing doors, we are not responsible for pets escaping from the client's property.
The client is responsible for ensuring all pets are secured in a manner that prevents accidental escape, especially in areas being serviced near entry and exit doors.
If an unsecured pet causes a significant disruption, prevents the team from accessing areas of the home, or requires the team to stop work, the time spent managing the animal will be considered billable service time, and the agreed-upon cleaning scope may not be fully completed.
Your satisfaction is our priority. If you are not completely satisfied with any part of our service, please notify us within 24 hours.
We will return to re-clean the specific area at no additional cost. Refunds are not typically offered, but we are committed to making it right.
Visit our Guarantee of Satisfaction page to learn more.
This policy outlines our commitment to protecting the privacy, security, and confidentiality of our clients' personal information and their homes during the execution of our services.
Non-Disclosure: All personal information provided by the client (including name, address, contact details, payment information, and specific notes about the home) will be treated as strictly confidential.
Need-to-Know Basis: This information will only be shared internally with employees who require it to perform the cleaning service (e.g., the assigned cleaning team and management).
Third-Party Sharing: We will not sell, trade, or otherwise transfer client personal information to outside parties without the client's explicit written consent, except as required by law.
Client Notes and Observations: Any observations made by the cleaning team regarding the client's home, habits, or possessions during the course of service are treated as confidential. Employees are strictly prohibited from discussing client details with external parties.
Keys and alarm codes entrusted to our company will be labeled using internal coding only (avoiding names or addresses) and stored in a secure, locked location when not in use.
Alarm and entry codes will be kept strictly confidential and shared only with the assigned team leader and essential management.
Our team is required to ensure that all doors and windows they use for entry, exit, or ventilation are securely locked or closed upon completion of the service.
The team must immediately report any pre-existing security issues (e.g., broken windows, doors left ajar) to management and, if possible, the client.
Clients must provide clear and detailed instructions on arming and disarming any home security systems. Any accidental security alarm activation due to unclear instructions is the client's responsibility.
Our team will only handle items necessary for the cleaning process. Personal documents, jewelry, and other valuables should be secured by the client prior to the service.
Employees are strictly prohibited from taking photographs, videos, or recordings of the client's home, possessions, or family members without express, written authorization from the client and management.
If an employee finds any item that appears misplaced, valuable, or dangerous, they must immediately secure the item and report it to the team leader for documentation and client notification.
All employees undergo a thorough screening and background check process prior to employment. All cleaning staff receive comprehensive training on this Privacy and Security Policy, emphasizing the critical importance of client confidentiality and property security.
This policy governs the use of Square as our integrated platform for payment processing, invoicing, and client management.
Sparkle is fully insured. For accidents and damages, please contact us to file a claim and we will work with you to rectify the issue within reason. Any reports are fully investigated and you may be asked for proof to support your report. Damages may be covered in cash value or cleaning services equivalent to the value of damages. Subject to investigation by Sparkle Cleaning Group. We may also replace or repair any damages, courtesy of Sparkle Cleaning Group, to rectify the issue. Learn more by referring to the Sparkle Welcome Guide (PDF) provided to you.
We are not liable for damage due to normal wear and tear, improperly installed items, or artwork/collectibles not properly secured.